Frequently asked questions

Standard orders ship quickly (within 48 business hours). Pre-orders ship during the month shown on the site, at a preferential price.

If you placed your order less than 30 minutes ago, email us right away. After that, preparation begins immediately and we can no longer change the address.

Yes, board swaps are possible as long as your order hasn't been prepared yet. Email us as soon as possible.

Check your spam/junk folder. If you can't find it, contact us and we'll resend it. A typo may have slipped in during checkout.

Contact us at hello@kitimimi.com with your order number. We'll get back to you as soon as possible to fix it.

Try another payment method (card, PayPal, bank transfer). If the problem persists, email us your order details and we'll help.

Yes, email us to cancel the pre-order, then place a new standard order. Note that prices may differ between the two options.

We ship worldwide! Delivery times and carriers vary by destination.

Preparation takes 48 business hours (Mon–Fri). Then allow 2 to 5 business days for delivery within Europe. Times may vary for other destinations.

Europe: Colissimo / La Poste (2-5 business days). Switzerland: SwissPost. USA: UPS. Other regions: various logistics partners.

Yes! You'll receive a shipping confirmation email with a tracking link as soon as your order ships.

You'll receive a shipping confirmation email with a tracking link once your package is picked up. Processing takes 48 business hours (Mon–Fri).

Yes, select "Pickup Point" at checkout if this option is available for your country.

The carrier may attempt another delivery or leave your package at a nearby partner pickup point. Use your tracking number to check the delivery status.

Check with your neighbors or your building's front desk — carriers sometimes leave packages there. If you still can't find it, contact our support.

Europe: from Toulouse, France. Switzerland: from Leytron (VS). USA: from Largo, Florida.

Yes, we can reship it. The first shipment's cost is included in your order, but reshipping fees are your responsibility (e.g. $10.00).

For deliveries outside the EU/Switzerland/USA, customs duties and import taxes may apply on arrival in your country. These fees are set by local customs authorities and cannot be predicted by Kitimimi.

Delivery is guaranteed within the month shown on the site, but we can't give an exact date. It could be early or late in the month.

We accept credit/debit cards (via Stripe), PayPal, and bank transfers (be sure to include your order number in the transfer reference).

Unfortunately, paying for your Kitibook order in installments isn't possible at the moment.

Enter your promo code in the dedicated field on the checkout page, right before finalizing your order.

Sign up for our newsletter to hear about our promotions and receive exclusive codes!

No, our promotional offers can't be combined. Only one promo code can be applied per order.

Check your card details (number, expiration date, security code). Contact your bank if needed, or try another payment method (PayPal, bank transfer).

Yes, you have 14 calendar days from receipt to exercise your right of withdrawal, with no reason required. Return shipping is at your expense and products must be returned intact in their original packaging.

The address depends on your region: Europe/International: Toulouse, France. Switzerland: Martigny, Switzerland. USA: Largo, Florida. Don't forget to include a copy of your order confirmation with the package.

Once your return is received and checked, the refund is issued to the payment method used for the order, minus return shipping costs.

The Kitibook is designed for children from 6 months to 6 years. The same boards adapt to every age through evolving activities.

No! That's the strength of the Kitibook. The same boards offer different activities depending on your child's age, from 6 months to 6 years. A single purchase supports your child for years.

The outside is made of soft boa fabric (similar to velvet) and the inner pages in fabric. Quality materials, soft and durable, made for little hands.

We recommend hand washing or dry cleaning. Do not use a tumble dryer.

Letter colors are assigned randomly and may not match those shown on the site. Our team varies the colors for a harmonious and attractive result.

Yes, absolutely! You can expand your Kitibook over time by adding new boards suited to your child's development.

Yes, we offer double-sided boards, both individually and in sets.

Yes! You can assign different boards to each child, then rotate them as they progress.

The XL 14-page format contains 14 pages, while the XL Plus contains 16 pages or more. The XL Plus therefore offers more educational content.

Visit our Guide page to discover all the educational activities for each board, organized by age.

In an eco-conscious approach, we don't add pages with no educational value. Instead, a storage box is included to keep the boards.

Contact us at hello@kitimimi.com with your order number and a photo of the boards you received. We'll sort it out quickly.