GENERAL CONDITIONS OF SALE OF THE SHOP ONLINE WWW.KITIBOOK.COM
1 – GENERAL PROVISIONS
The following general conditions of sale govern all the transactions established on the web catalog of KITI SÀRL. Any order placed on this site assumes the customer’s unconditional and irrevocable acceptance of these conditions. KITI SÀRL operates the Kitibook brand and the www.kitibook.com online store. It sells online the products of the Kitibook brand worldwide. It is a Limited Liability Company registered in the Commercial Register of Martigny Companies in Switzerland under number CHE 379 149 885, whose head office is located at Avenue de la Gare 24, 1920 Martigny, Switzerland. The customer service can be reached at the following address: firstname.lastname@example.org.
The customer must return his parcel by post to the address which will be communicated to him by email after having sent the exchange notification email to the email address: email@example.com. The return address of the parcel is in France. It should be noted that items must be returned new. Items that have been worn or damaged can not be returned under any circumstances. All items must be returned in the original packaging, without any inscription on it, with the labels in place and any accessories attached and the booklets, documents and proof of registration included in the package. The customer must also indicate, in the returned parcel, his coordinates as well as the number of his order. In case of degradation of the article, KITI SÀRL reserves the right to refuse the return or exchange.
These General Conditions of Sale establish the contractual conditions exclusively applicable to any purchase made on the site www.kitibook.com, by any customer of the site. This contract is a distance contract which aims to define the rights and obligations of the parties in connection with the sale of the products of the company KITI SÀRL, on the Internet, through the platform www.kitibook.com
1-4 MODIFICATION OF THE TERMS AND CONDITIONS OF SALE
KITI SÀRL reserves the right to modify the present General Conditions of Sale at any time. The General Conditions of Sale applicable on the date of the order will remain in force for the execution of this one.
2-1 VALIDATION OF THE ORDER
The customer can order online at www.kitibook.com online shop 24/7. The order process by the customer is as follows:
- The customer chooses the items he wants to order (model, size, color, quantity)
- He validates his basket
- It identifies itself by creating a new account or by connecting to an existing account
- It indicates the address to which it wishes to be delivered, the corresponding transport costs will then be indicated to him
- He chooses his method of payment
- He accepts the terms and conditions of sale by ticking the box provided for this purpose on the summary page of his order
- The payment then freezes the sales contract which binds the customer to KITI SÀRL.
The customer has the possibility at any time to view and modify the items of his order by clicking on « My cart ».
Once the order is validated, the customer automatically receives an email confirming his order, including a summary of the items ordered.
The email address previously mentioned by the customer must be correct.
Once the order is confirmed by receipt of full payment, KITI SÀRL proceeds with the shipment.
- PAYMENT METHODS
The customer can choose among the various payment methods offered on the www.kitibook.com online store. To settle your order, you choose the payment method among those offered by KITI SÀRL, at the level of the payment page. In this case, the transaction for debiting your account is made within one day of the date of payment. Confirmation of delivery.Your Multi-channel payments are secured by the Stripe which offers a fully secure payment service. The Consumer guarantees the Company KITI SÀRL that it has the necessary authorizations to use the payment method. payment chosen by him, during the validation of the Purchase Order. In case of payment by credit card, the provisions relating to the fraudulent use of the means of payment provided for in the agreements concluded between the Consumer and the issuer of the card between KITI SÀRL and its banking establishment apply:
- Payment by credit card: Payment can be made by credit card (Visa, Mastercard, Maestro)
- To be able to pay online by credit card, the customer must provide the type of credit card, the number of the card, the expiry date and the CVV code.
- The customer guarantees to be fully entitled to use the said card. The data recorded by Stripe on the Multi-channel payment platform on behalf of KITI SÀRL constitute proof of all commercial transactions between you and KITI SÀRL.
- Payment by Paypal account
- Payment by bank transfer
The retail price of the products are those applicable on the date of the order, such that displayed on the www.kitibook.com online store.
Prices are in the currency chosen by the customer. The prices are all taxes included (TTC) and calculated at the rate of VAT in force at the date of the order on the french territory for the EU market. For the swiss market, the VAT is calculated according to to the territory of Switzerland. Prices do not include transport costs which are shown to the customer in the summary of his order, before the payment step. For customers not resident in EU and Switzerland, prices do not include any customs duties.
At the reception of the goods, the customer may be subject to a tax of his country or State.
KITI SÀRL reserves the right to change the price of the products at any time without impact on the prior orders.
KITI SÀRL only processes the commands that the full amount has not been paid by the customer.
- DELIVERY AND TRANSPORT
5.1 TRANSPORT COSTS
Shipping costs, are calculated according to the place of delivery and the weight of each order and are the responsibility of the customer except in case of promotion.
When confirming the order to the customer, KITI SÀRL indicates to him in writing in the summary of the order, the applicable delivery charges.
Delivery is made to the address indicated by the customer during the ordering process on the www.kitibook.com online store.
For deliveries in Switzerland, KITI SÀRL ships orders throughLa Poste within 3-5 days from the date of receipt of full payment of the order.
For deliveries in Europe, KITI SÀRL ships orders through its partner UPS within 3-5 working days from the date of receipt of full payment of the order.
For international deliveries (excluding EU and Switzerland), KITI SÀRL ships orders through its partner DHL / Fedex / Chronopost within 15 working days maximum.
Upon shipment, a tracking number (traking) is communicated to the customer who allows him to track the routing of his order.
In case of absence of the customer during the delivery, the carrier deposits a notice of passage indicating the place where to withdraw the order.
If the customer has not been able to recover his package, KITI SÀRL no longer assumes any liability for the said order.
As a result, the customer is no longer authorized to ask KITI SÀRL for the reimbursement of his order or any compensation resulting from a failure to deliver.
The information requested during the order must be fully and correctly completed by the customer to ensure proper routing. KITI SÀRL can in no way be held responsible for delays in delivery resulting from incomplete or inaccurate information given by the customer.
Without prejudice to the other terms of the GSC, the transfer of risks to the customer on the delivered items takes place on the date of delivery of the order.
5.3. DAMAGES RELATED TO TRANSPORT
It is the customer’s responsibility to check the contents of the package at the time of delivery and make reservations, if any, to the carrier.
If a package is delivered with obvious damage to the packaging or its contents, the customer must immediately inform the driver, refuse delivery and notify KITI SÀRL by email to the following address: firstname.lastname@example.org.
This declaration will allow KITI SÀRL to assert its rights with the carrier.
The carrier is solely responsible for any delay in delivery, theft, loss or damage during transport.
- CONDITIONS OF RETURN AND EXCHANGE
The customer has a period of 14 days from the date of delivery, to return the items ordered for exchange or refund. For any return for exchange or refund, the customer must notify KITI SÀRL to the following email address: email@example.com, mentioning his bank details if there is a refund or the details of the product return if it is an exchange.
The customer must return the package by post to the following address: 31 Rue André Beury, 10000 Troyes. It should be noted that items must be returned new.
Items that have been worn or damaged can not be returned under any circumstances. All items must be returned in the original packaging, without any inscription on it, with the labels in place and any accessories attached and the booklets, documents and proof of registration included in the package.
The customer must also indicate, in the returned parcel, his coordinates as well as the number of his order. In case of degradation of the article, KITI SÀRL reserves the right to refuse the return or exchange.
The return costs are the responsibility of the customer.
The customer will have to organize the transport by his own means or contact DHL / Fedex / Chronopost our carrier. On the other hand, the expenses of return in case of exchange are with the load of KITI SÀRL.
In case of refund, the customer is refunded within 30 days from the date of receipt of the items returned by KITI SÀRL. In case of exchange, the customer receives his replacement item within 15 days from the date of receipt of items returned by KITI SÀRL.
Products on sale or on promotion can not be returned for exchange or refund
Illustrations and photos posted on the online store www.kitibook.com are illustrative and not contractual.
Please note that the colors of the photos may be significantly different from those of the items delivered to you, due to the definition of your screen and the intensity of the light when shooting.
It can be some differences in the production of the items. None can be perfectly identical to another.
8- SETTLEMENT OF DISPUTES, APPLICABLE LAW AND COMPETENT JURISDICTION
Any complaint must be addressed to the customer service at the following address: firstname.lastname@example.org
8-2 APPLICABLE LAW AND COMPETENT JURISDICTION
The General Conditions of Sale are governed by swiss law. Any dispute relating to the order or these Conditions of Sale will be submitted to the competent court of Commerce of Martigny.
9- COMPUTERS AND FREEDOMS
The personal data communicated by the customer are intended for the online store www.kitibook.com.
KITI SÀRL undertakes to respect the confidentiality of these personal data and to treat them in compliance with the law 09-08 relative to the protection of individuals with regard to the processing of personal data. The customer has a right to access, modify, delete and rectify personal data concerning him and stored by KITI SÀRL.
The customer can exercise the aforementioned rights by sending his request (indicating his email, last name, first name, postal address) to the following address: email@example.com
KITI SÀRL will use this data for the processing of the customer’s order and for marketing purposes, as part of the communication with customers. If a customer wishes to stop the registration of this data, he must notify KITI SÀRL by sending an email to firstname.lastname@example.org. Upon receipt of the notification, KITI SÀRL will cease to use the data relating to it for marketing purposes.